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Arden Wood Shavings Ltd Privacy Policy

Arden Wood Shavings Limited is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to tina@ardenwoodshavings.co.uk or by writing to:

Tina Browne
Arden Wood Shavings Ltd
Kenilworth Road
Hampton in Arden B92 0LP

Alternatively, you can telephone: 01675 443888.

Who are we?

Arden Wood Shavings Limited, based in the UK, is a wood shavings manufacturer and part of the Veolia group.  We were founded in 1980 and we produce a range of animal bedding products from good quality wood and paper mulch. Details about the Company and the products we offer can be found at www.ardenwoodshavings.co.uk

How do we collect information from you?

We obtain information about you when you use our website, for example, if you complete the contact form or make an enquiry.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when.

Use of ‘cookies’

At Arden Wood Shavings Limited we do not currently use ‘cookies’ on our website

How is your information used?

The GDPR states that we are allowed to use personal information only if we have a lawful reason to do so. We must have one or more of these reasons:

  • when you consent to it
  • to fulfil a contract we have with you
  • when it is our legal duty
  • when it is in our legitimate interest (this means we have a business or commercial reason of our own to use your information).

We may use your information to:

  • Contact you regarding queries raised in the contact form or via an email enquiry;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Please be assured that we will not sell or rent your information to third parties. Furthermore, we will not share your information with third parties for marketing purposes. In order to fulfil our contractual responsibilities to provide you with our products, we may on occasions need to use the services of a selected third party or business partner. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties beyond the Company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Marketing – you have a choice

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You have a right to change your marketing preferences at any time. Please email: sales@ardenwoodshavings.co.uk with Opt-Out / Opt-In in the Subject Line.

Keeping your details accurate and up-to-date

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy, or advise of us of any updates you wish to make. You can do this electronically by emailing; tina@ardenwoodshavings.co.uk or writing to:

Tina Browne
Arden Wood Shavings Limited
Kenilworth Road
Hampton in Arden
B92 0LP

Right to erasure

You can request that your personal information is deleted in certain circumstances such as where we no longer need your personal information for the purpose we originally collected it.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom and/or top of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

Profiling is any form of automated processing of personal information which uses that personal information to evaluate certain personal aspects in relation to an individual. Arden Wood Shavings Limited does not currently undertake profiling.

Links to other websites

Our website may occasionally contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the products and services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.